Refund and Return Policy

For patient safety and regulatory compliance, opened or dispensed prescription medications generally cannot be returned or refunded once they leave the pharmacy’s control.

If you believe there was a dispensing error, wrong medication, or quality concern, contact us immediately so our pharmacists can review the situation and advise on next steps.

Copays and insurance billing are processed according to your plan. Refunds related to insurance adjustments, prior authorizations, or claim corrections are handled case by case in coordination with your insurer.

Eligible non-prescription products may be returnable if unused, in original packaging, and accompanied by a receipt within a reasonable timeframe. Final determination is made by pharmacy staff.

If a delivery is missing, damaged, or incorrect, contact PSC Pharmacy promptly with your order details. We will investigate and offer an appropriate resolution when the issue is within our control.

Call or email us with your name, prescription or order details, and a description of the issue. We aim to respond quickly and resolve eligible concerns fairly within applicable law.